Contact Information & Policies

Contact

For all order inquiries, please include your order number and contact us at:

info@quintinco.com

RETURNS, REFUNDS AND EXCHANGES POLICY

Returns & Exchanges

Please get in contact immediately if there are any problems with your order. We accept returns and exchanges as long as items are unworn and in its original packaging, unless there is a manufacturer defect. Exchanges will be charged for shipping. You must return the item within 30 days of your purchase.

Please remember to include your order number.

 

SHIPPING POLICY

Turnaround

All orders are aimed to be shipped within 48 hours Monday – Friday 8am – 5pm PST. However, during busier periods, order processing may take 3-5 working days unless otherwise stated.

Worldwide shipping is available & prices will be calculated at checkout.

 

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. If the out of stock item is discontinued or not restocked in a timely manner you will receive a full refund for the out of stock item.

 

PAYMENT POLICY

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover), Paypal

 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address

Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

 

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.